This highly energetic 3-day program will give you a good understanding of the principles of Design Thinking including the key tools and terminology. The focus of this course is hands-on: learning by doing.
This program is based on three main values of Design Thinking: empathy, collaboration and experimentation and it goes beyond. During the three-day program, participants complete two real projects using the approach.
The tools you use include: Design Challenge, Double Diamond, ET, User+Need+Insight, User board, Stakeholder Mapping, Persona and Customer Journey Mapping, Brainstorming Rules and Prototype Tools. By attending the course, you learn about the right mindset and how to use these tools at the appropriate stage of the process.
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